Please see below for information about an email issue that affected a small number of schools, and general information about how applicants can verify the status of statement of support requests.
As a consequence of VTAC’s recent email service migration, some schools with very strict firewall settings were not receiving emails from VTAC. Our service provider provided an updated configuration which has resolved the issue earlier this week.
Any applicant emails that were not received due to this issue can be retrieved via the message centre in the user account.
As a precaution, we have also re-sent any unused one-time login emails to providers of statements of support for SEAS and/or Scholarships applications (excluding situations where a duplicate login has been subsequently generated and used). Applicants can check the status of one-time logins in their user account from the “Statement of support” link on the SEAS and Scholarships tab.
How to check the status of a one-time login
Go to the Statement of support” page from the SEAS or Scholarships tab of the user account:
A list is displayed of all one-time logins that have been generated. All statements that have not yet been provided are clearly marked “not used”:
Status of one-time logins
|Generated but not yet sent to provider:|
|Sent to provider but not yet entered:|
|Statement submitted by provider and attached to application:|
We recommend that all applicants review their generated logins prior to the SEAS and Scholarships closing dates, and remind the providers where any statements are still listed as “not used”.
What do if the provider has deleted or not received the email
If the provider has accidentally deleted the email, the student can provide them with the one-time username and password displayed on the statement of support page in their user account, along with this link: http://delta.vtac.edu.au/ssupport
The link is the same for both SEAS and Scholarships statements of support – the statement provided will be uploaded to the application(s) specified by the student when the login details were generated.