This post contains information to assist if any staff or students are experiencing difficulty submitting VTAC online forms.
Step 1 – Use CTRL + F5 to make sure you have loaded the most recent version of the application
Some application problems (e.g. missing text in the form) are caused by web browsers using a saved (cached) copy of the application. Once you have reached the page of the application with text input boxes, press CTRL + F5.
Using CTRL + F5 tells the proxy server (if there is one) to delete its cached copy and re-download the page.
Using only F5 or the standard refresh button simply reloads content from the browser’s saved copy, which may not contain the latest release.
Step 2 – Avoid special characters
The most common cause of errors when submitting applications and statements is the use of special characters which come from Microsoft Word. When quotation marks and apostrophes are typed in Word, they are converted to “smart quotes” (curly quotes) which are special characters that the application cannot recognise:
|Smart/curly quotes – special characters not accepted by applications||Straight quotes – plain text accepted by application|
Our IT department are working on accepting these special characters in a future release, but for now they cannot be submitted. In Firefox and Chrome, these special characters will be highlighted in pink if entered (this feature is not yet available in Internet Explorer), and an error message will appear on submit. In this situation, we suggest re-typing any quotation marks and apostrophes inside the application page.
Categories: Frequently Asked Questions